Shipping and Returns
All products are shipped via Express Australia Post. Shipping is $15 unless you spend over $250. Tracking will be generated once we lodge your order with Australia Post.
Please track orders using the tracking number you receive directly on Australia Post’s website.
For lost or missing items please email us at reception@meskinandbody.com.au so that we can lodge an enquiry. Please include your order number in your email.
We cannot control Australia Post’s shipping times however generally Metro areas take 3-4 business day. Regional approximately 5-7 business days.
We endeavour to ship all orders within 48 hours unless the order is placed after hours on Friday. No orders are shipped on Saturday, Sunday or Monday.
If an item is out of stock you will be contacted ASAP with an ETA.
Gift Vouchers will be shipped as a regular letter with no tracking provided.
Returns Policy
Please ensure you choose products carefully. Returns will only be accepted for faulty items, skin reactions or if we have mistakenly sent you’re the wrong product.
For returns in case of skin reaction please contact us within 5 days of purchasing (or receiving if an online order) the products.
We will require photo evidence of skin reaction in order to return the products.
The customer will be responsible for postage fees for return of the products.
Please ensure you bubble wrap the product so that it is not damaged in transit. Damaged products will not be exchanged.
WE DO NOT OFFER RETURNS FOR CHANGE OF MIND.
Pricing and descriptions
All descriptions of treatments and products or treatment and product pricing are subject to change at anytime without notice.
We reserve the right to discontinue any product at any time.
Product formulation may change at any time which is out of our control. We take no liability for this.
Bookings and Cancellations
A credit card or gift voucher number (not available for online bookings) is required at the time of booking to secure all reservations.
A $50 deposit is required for all treatments.
We will process the amount on your card and place on account on your profile. The amount will be taken off your appointment on the day. If you rebook your appointment on the day you can just carry over the deposit by leaving it on account.
In the event that you need to cancel or reschedule your appointment, we require a minimum of 24 (business) hours advance notice otherwise you will forfeit your deposit.
If you are unable to attend due to sickness or some other serious matter please advise with as much notice as possible so we may offer the time to others on our waiting list.
Repeated last minute cancellations (more than 3 times) will result in the need for up front payment for future bookings.
Your appointment will be confirmed by text 3-5 days prior to your scheduled time and you will be requested to respond 'yes' to confirm or 'no' to cancel.
Your response is automatically registered on our appointment screen.
If you don't respond, we'll try again and call you.
If we can't reach you or do not hear from you, your appointment time may be made available to the first client on our waiting list.
We hope you understand that this policy is in place for the best possible outcome for all of our clients.
It allows for us to staff our clinic effectively and therefore make ourselves available to all of our clients at every opportunity possible.
If you are new to the clinic please arrive 10-15 minutes early to allow time to complete your New Client paperwork.
Parking is notoriously challenging in South Yarra. We suggest Darling Street Yarra Street or Vogue Plaza which is a 5 minute walk from us.
Packages
Pre-paid courses and programs are valid for 6 months from date of purchase. Some courses run for 12 months. As we use an automated system of monitoring the course, beyond the expiry date, unused treatments beyond expiry date are forfeited. Treatments in a course are not transferrable. 'No Shows' or appointment cancellation with less than 24 hours notice will result in the course treatment being considered as redeemed.
WE DO NOT OFFER REFUNDS ON PACKAGES
Gift Vouchers
All vouchers are valid for 3 years from the date of purchase.
You will be required to quote your voucher code when making a booking to redeem.
If you do not provide 24 hours notice when cancelling or rescheduling your appointment the value of the treatment will be redeemed from the card.
Vouchers can be used in clinic only
Promotion vouchers will have shorter validity periods in accordance with Australian Consumer Law.
Aftercare
You will be given instructions after every clinical treatment on how to look after your skin in the days after treatment.
Each treatment has specific aftercare instruction with some being more detailed than others
As a general rule it is best to avoid actives such as retinol and hydroxy acids for 3-5 days post any treatment and longer for some.
SPF is crucial after all treatments to avoid burning the skin while it is in a sensitized condition.
For any Laser Treatment excluding Laser Genesis
Remember swelling for the next 2-3 days is normal.
Please stay as elevated as possible over the next 48-72hours.
This includes sleeping with an extra pillow
Ice your face every few hours if required but remember to only do it for 15mins maximum at a time.
Massage gently to promote lymphatic drainage. This is done by sweeping your hands out and down. Get moving and do a little exercise to move that fluid.
Bruising and swelling is normal!!
You can purchase Hirudoid cream from the chemist to disperse them faster.
Avoid alcohol consumption in the first 24-48 hours.
You can also take an antihistamine such as Polaramine to assist with any swelling post treatment.
Scabs may form in treated areas. DO NOT PICK!
For any skin needling treatments
Avoid retinol and acids for the next 3 days
Change your pillow case
No exercise, swimming, saunas, spas and hot showers for 24hours
Keep your hair off your face and avoid touching it the day of treatment
Avoid sun exposure and wear spf
Keep your skin well moisturised in the days following treatment.
Mineral make up only the next day (Clean brushes)
Redness, dryness, tightness and pin marks are all common after needling and should subside within 24-72 hours.
Privacy Statement
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order fill out a form subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Me Skin and Body collects and uses Users personal information for the following purposes:
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. - To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them. - To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.
Changes to this privacy policy
Me Skin and Body has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Me Skin and Body
www.meskinandbody.com.au
Level 2 168- 170 Toorak Road South Yarra 3141
0398279181
reception@meskinandbody.com.au
