We know beautiful skin.
We are a boutique Beauty Salon and Skin Clinic in South Yarra and we aim to provide you with the most advanced treatments and products to suit your every need. We treat what you need, at the time you need it.
We proudly use and recommend Aspect Skin Care, Cosmedix, Societe, PCA and Dermaquest Skin Care.
When To Arrive
Please arrive 10 minutes prior to your scheduled appointment time to allow yourself to unwind, enjoy a complimentary beverage and allow time to check in. New clients, please arrive 15 minutes earlier so that you can fill in our "New Client" consultation form.
It Is Our Policy To Run On Time
We value your time so it's our policy to run on time. We don't pack our appointment books but rather allow a generous allocation of time to cover your treatment, plus a little more for changing and any recommendations made by your therapist. None of us likes to be kept waiting which is why Me Skin and Body have a strict policy of running on time. Please be prompt to receive full service. Arriving late will reduce the time of your treatment as your treatment will end at the scheduled time so that the next guest is not delayed. In the event that you are so late that we cannot provide your service as well as run to time for our next guest, our cancellation policy will apply.
Securing Your Booking And Cancellation Policy
In order to maintain our prices and continually be able to offer our clients the very best, a credit card or gift voucher number is required at the time of booking to secure all reservations. A 50% deposit is required for all treatments. In the event that you need to cancel or reschedule your appointment, we require a minimum of 24 (business) hours advance notice otherwise you will forfeit your deposit. If something unexpected happens we are happy for you to offer your appointment to another friend or family member in your place.
Confirmation Of Appointments
At Me Skin and Body, we are fortunate enough to have a growing waiting list of loyal clients. We have found that the majority of clients who don't respond to our text messages confirming their appointments can't make their appointment and sometimes don't show up, leaving it too late to offer their appointment time to another client. In order to accommodate the needs of all of our valued clients, we need to follow a stringent confirmation procedure. Your appointment will be confirmed by text two days prior to your scheduled time and you will be requested to respond 'yes' to confirm or 'no' to cancel. Your response is automatically registered on our appointment screen.
If you don't respond, we'll try again and call you. If we can't reach you or do not hear from you, your appointment time may be made available to the first client on our waiting list. We hope you understand that this policy is in place for the best possible outcome for all of our clients. It allows for us to staff our salon effectively and therefore make ourselves available to all of our clients at every opportunity possible.
Conditions For Courses And Programs
Pre-paid courses and programs are valid for 6 months from date of purchase. Some courses run for 12 months. As we use an automated system of monitoring the course, beyond the expiry date, unused treatments beyond expiry date are forfeited. Treatments in a course are not transferrable. 'No Shows' or appointment cancellation with less than 24 hours notice will result in the course treatment being considered as redeemed.
All vouchers are valid for 3 years from the date of purchase. You will be required to quote your voucher code when making a booking to redeem. If you do not provide 24 hours notice when cancelling or rescheduling your appointment the value of the treatment will be redeemed from the card. Vouchers can be used in clinic only
Your Satisfaction Is Our Objective
If you are dissatisfied in any way with your experience at Me Skin and Body, please do not hesitate to contact one of the owner. We are here to provide you with the best service and to make your experience a most pleasant and memorable one. Brooke Holmes can be contacted at firstname.lastname@example.org
Beauty Salon South Yarra Beauty Salon Melbourne Facials South Yarra Facials Melbourne
SHIPPING AND RETURNS
We attempt to ship all products within 24-48 hours of receiving an order unless the item is on back order in which case you will be notified of this promptly.
All orders are shipped via Australia Post
You will be emailed tracking details after your order has shipped
You will be given the option to collect in store if desired.
We currently use Paypal or Afterpay for all payments.
Please ensure you choose products carefully. Returns will only be accepted for faulty or incorrect goods.
If there is any other problem with your order please email us within 48 hours to initiate discussion. There are no refunds, exchanges or credits if a claim is not made within 10 days from purchase. There is no exchange, refund or credit for a product simply because you do not like it. We will refund or give a credit if an order is shipped in error.
Products are wrapped carefully to avoid any damage in transit, however occasionally accidents do happen and if, on opening your parcel you find a damaged product please email email@example.com within 24hours of receipt of goods.
For returns in case of skin reaction please contact us within 5 days of receiving the products.
The customer will be responsible for postage fees for return of the products.
Please ensure you bubble wrap the products so that it is not damaged in transit. Damaged products will not be exchanged.
Your satisfaction with the purchase is important to us. If you are not satisfied with the product please do not hesitate to call us on 98279181 within 14 days of receiving the product to discuss this further.
We proudly use and recommend Aspect Skin Care, Cosmedix and Societe Skin Care.
You can buy Aspect Skin Care, Cosmedix, Societe and from our online store.
Buy Aspect Skin Care
Buy Cosmedix Skin Care Australia
Buy Societe Skin Care Australia