Shipping and Returns
All products are shipped via Express Australia Post. Shipping is $15 unless you spend over $250. Tracking will be generated once we lodge your order with Australia Post.
Please track orders using the tracking number you receive directly on Australia Post’s website.
For lost or missing items please email us at firstname.lastname@example.org so that we can lodge an enquiry. Please include your order number in your email.
We cannot control Australia Post’s shipping times however generally Metro areas take 3-4 business day. Regional approximately 5-7 business days.
We endeavour to ship all orders within 48 hours unless the order is placed after hours on Friday. No orders are shipped on Saturday, Sunday or Monday.
If an item is out of stock you will be contacted ASAP with an ETA.
Gift Vouchers will be shipped as a regular letter with no tracking provided.
Please ensure you choose products carefully. Returns will only be accepted for faulty items, skin reactions or if we have mistakenly sent you’re the wrong product.
For returns in case of skin reaction please contact us within 5 days of purchasing (or receiving if an online order) the products.
We will require photo evidence of skin reaction in order to return the products.
The customer will be responsible for postage fees for return of the products.
Please ensure you bubble wrap the product so that it is not damaged in transit. Damaged products will not be exchanged.
WE DO NOT OFFER RETURNS FOR CHANGE OF MIND.